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Delivery
All the information regarding the delivery Your order listed below. If you want precision, feel free to contact us at +33(0)7 54 52 81 65.

Zones, Zones, costs and delivery times for France

Metropolitan France
Delivery ModeDélaisAmount basket
less than 100€greater than or equal to 100€
Standard
All Departments
2-3 business days7,90€Offert
Express
All Departments
24 hours
8h-13h
14,90€

International delivery

AREA A - European Union Luxury and Switzerland, Monaco, Andorra, Liechstentein + DOM-TOM
Delivery ModeTimeAmount of the basket
less than 100€greater than or equal to 100€
Standard
Country optimized delivery (1)
4-5 business days13,90€6€
Standard
Countries unoptimized delivery (2)
7-9 business days13,90€6€
Express
All countries
48 heures
8h-13h
63€
(1) : Andorra, Belgium, Denmark, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Spain, Switzerland,
(2) : Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, French Guiana, French Polynesia, Greece, Guadeloupe, Hungary, Ireland, Latvia, Lithuania, Malta, Martinique, Mayotte, New Caledonia, Poland, Portugal, Reunion island, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, St. Bartholomew, Suede, Wallis and Futuna,
AREA B - International
Country in Eastern Europe (non-EU), Norway, North Africa
Delivery modeDélaisBasket Amount
inférieur à 100€greater than or equal to 100€
Standard
Country optimized delivery (3)
4-5 business days18,21€10,31€
Express
Tous les pays
48 hours
8h-13h
120€
(3) : Algeria, Iceland, Morocco, Norway, Romania, Russia, Tunisia, Turkey, Ukraine, United Kingdom,
AREA C - International
African Countries except Maghreb, Canada, United States, Middle East
Delivery modeTimeBasket amount
less than 100€greater than or equal to 100€
Standard
Countries with optimized delivery (4)
5-7 business days25,58€17,68€
Standard
Countries with unoptimized delivery (5)
7 à 9 jours ouvrés25,58€17,68€
Express
All countries
48 hours
8h-13h
135€
(4) : United States,
(5) : Angola, Botswana, Canada, Egypt, Gabon, Ghana, Kenya, Nigeria, Rwanda, South Africa, Uganda, United Arab Emirates, Zimbabwe,
AREA D - Other destinations
Basket amountTimeBasket amount
less than 100€greater than or equal to 100€
Standard
Countries with optimized delivery (6)
5 à 7 jours ouvrés31,14€12,93€
Standard
Countries with unoptimized delivery (7)
7-9 business days31,14€12,93€
Express
Tous les pays
24 heures
8h-13h
185€
(6) : Australia, China, Hong Kong, Japan, Singapore, South Korea,
(7) : Belize, Brazil, India, Indonesia, Jamaica, Laos, Macao, Malaysia, Mexico, new Zealand, Paraguay, Taiwan, Thailand, Uruguay,

Details of delivery modes

Standard: Your package will be shipped by La Poste Colissimo. If you are not present, your package will be deposited at the nearest post office and a notice will be left in your mailbox
Express . Your package will be shipped Express by France (for France) or UPS (for the rest of the Europe). The carrier is present between 8am and 13h or between 14h and 18h ​​as desired. If you are not present, the carrier will contact you to arrange another passage. This passage can be made the day even in the afternoon between 14h and 18h ​​the day after.

Important

We are not able to redirect an order once it has been sent. All orders validated before 11 am are shipped the same day. A confirmation email will be sent at the time's shipment. Delays carriers listed above are taken into account from now.
Delivery times carriers listed above are provided as an indication, in working days. We do not take into account the potential delays caused by payment authorization.
Careful to check the contents of the package before signing the carrier. Otherwise, we can not assure you a refund for the damaged products.

Discount and free shipping

The application of the promotion on postage will appear in the shopping cart, as well as the payment page.
If you want to enjoy exceptional promotional offers, please subscribe to our newsletter at the bottom of the page, we send few emails a year, and we will post your address under any circumstances to third.

Preparing packages

The contents of each package are systematically checked before delivery to ensure full compliance with your order. Particular attention is paid to the packaging of your products in the package to minimize the maximum risk of breakage (bottles, jars, ...).

Problem after delivery

Particular attention is paid to prepare the package. However, in the event that an item is damaged, thank you to contact the customer service at +33 (0) 7 54 52 81 65.
Don't hesitate to contact our customer service for further Information at +33 (0) 7 54 52 81 65.
Whatever your reasons, you have fifteen days to change your mind, as of the date of receipt of your order. We will refund in full the price of the items returned in good condition. The products must be returned in perfect condition for resale in their state's origin, duly sealed and accompanied by the delivery note bearing the return authorization number. Only the return costs are your responsibility.

Conduct a product return

We have made every effort to simplify the procedure up to the If a product of your order does not meet your expectations. For us to return a product, you are welcome to do the following :
  • Ask a Return Authorization Number within fifteen days of the receipt of your order. This request is made by email to : contact@caran-paris.com
  • Place the product in its original packaging with the delivery note bearing the return authorization number and send with address that will be indicated by our customer service.
  • You will be notified by email when your return has been received and processed.

return time

Items must be returned within 15 days of receiving your RMA number.

Important

All sent items must be returned with a return authorization number. Unidentified returns will be returned to sender.
As far as possible, thank you for returning all products in one package.



+33(0)7 54 52 81 65